World Granite and Stone Art
based on 4 reviews
Raleigh, NC 27609
(919) 871-0078
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Category: Home Improvement
Tags:
granite, marble, freaking nightmare to deal with, horrible customer service, crappy service, great service, tanya marsik, gorgeous granite, incredible selection, kitchen, world granite suck, mel, owner!
I am the owner of this business
Accepts Credit Cards: yes
Parking: Private Lot
4 reviews for World Granite and Stone Art
If there was a lower option than 1 star they qualify.
Mel is quick to take your money but that's where speed and service end.
How long can you wait, how many times will you call, how often wi Mel be rude and blow you off?
They are the WORST!!!
Not happy with this company at all. First, they had the cabinet measurements so that they could provide an estimate. The estimate was off by 20%, however that was made know the day prior to installation. They needed the sink prior to cutting so that they could make sure that they had the right template. It fits, but there is no support for the under counter sink other than the sides of the cabinet. Middle of sink now has a gap and leaks. The person templating the cabinets did not check for square, and the cooktop is not not flush against the wall due to this. When looking at how the template was layed out, the grain was set front to back, not side to side. I was told this would look fine. Maybe to someone else, but not to me. Had to get the office manager involved to straighten this out.
I totally agree with the previous review, unless they are the last company around, do not use them. This was the most frustrating and one of the most visible parts of the kitchen.
Not only do you get horrible service from them but they don't pay their contractors. They can brag all they want about their donations, it's the money they owe the people that did the work for them/provided products and then "donate" to charity. It's just a way to get their name out there to try and get more business. Mel Neale never returns calls and ignores the people he owes money to. He thinks he can get the products /services for free but he sure does DEMAND that his customers pay even when he does a hideous job. So Sad.
World Granite and Stoneart is a contributor and sponsor to the Leukemia and Lyphoma Society/ Dream Home of the Annual Fall Parade of Home and has contributed over $100,000 in 2005. WGSA was the longest corperate sponsor with over a $50,000 dollar donation.
When the Extreme Makeover Home Edition in 2007 came to Raleigh WGSA made over a $25,000 donation in granite, marble and onyx to the episode.
WGSA is also a meber of the following organizations Home Builder's Association of Raleigh- Wake County, National Association of Home Builders, Marble Institute of America, Triangle Builders Guild, Remodeler's Coucil of Raleigh- Wake County HBA and Better Business Bureau.
If you're looking to remodel your house go visit WGSA, i would recommend them to anyone!
WGSA is located at 1716 Saint Albans Dr, Raleigh, NC 27609.
Show Room 919-871-0078
HORRIBLE! If you enjoy chasing people, begging for answers, and pulling your hair out then World Granite in Raleigh is for you. ;)
Initially World Granite seemed like a good choice. They had lots of marble in stock on their grounds including the color I had already picked out. I took my drawings into the showroom, signed the contract and handed over half of the purchase cost. Once they have the deposit the service stopped. My sales representative Tanya Marsik was a nightmare to get hold of. And I tried to stay out of the way as I know they are busy but when I got a last minute message saying they weren't coming because they had waited till the day before installation to check the measurements I really needed to speak to her. You can leave as many messages as you like but she won't call you back. Additionally measurements were ignored, faucet models ignored, lost, and lost again.
When I finally was near the end of this massive headache I had the displeasure of catching the owner Mel Neale on the phone in one of my many attempts to get in touch with Tanya. He offered no apology when he heard how much of mine and my designers time was wasted and how terrible his company's customer service level was he agreed but lamented "That's what I get for hiring single mothers." What?! I really don't get how a small business can survive with this kind of attitude. My only guess is they treat the developers who bring volume business more professionally but its hard to fathom anything near mediocre service after the ordeal World Granite put me through for a simple install.
Bottom line: this place will drive you crazy.
Sorry you were unhappy but it sounds like this was an anomaly with your salesperson, sometimes people have a bad day or something. They have treated my mom very well.
Couldn't have been just a bad day. A bad 4 weeks maybe, because that is how long it took me to get Tanya and crew to finish the job. My entire remodel project was held up by World Granite.