3 reviews for Rejuve Salon Spa
I have been receiving services from Michelle (GreatExtensions) since 2007 and I have not encountered any issues with professionalism or rudeness. I understand that everyone is entitled to his or her opinion and I respect that. I love Michelle's work and her flexibility (she has appts @ 7am!). Plus she always has specials for repeat clients. All I can say is that you need to make the judgement for yourself. I did and I don’t plan on changing anytime soon
MIchelle is very rude and unprofessional. I am suprised she even has any clients.
Rejuve is owned by Michelle Smith who also conducts continuing education courses known as Beauty Education and Resources. On November 22, I registered online for the Specialty Services with Aromatherapy & Reflexology continuing education course- it was a 2 step process = register and pay. The options to pay were very confusing because on the site there are many different prices that you click on. I got an E-mail the next day confirming that I signed up for the class and to tell me that I needed to pay. I called the afternoon of November 26 and spoke to someone about the confusing payment options and was told to click on the $80 link and wait for an E-mail confirming payment and the time of class (the class time was not available on the website). Please refer to the website to view the messy registration page at beautyeducationandresources.com. As soon as I hung up the phone I did as I was told. I paid through PayPal which is their preferred payment option and received a receipt through E-mail at 12:55 pm confirming payment. I waited until that night to E-mail the owner informing her that I did not receive an E-mail with the time of the class. I heard nothing back. I continued to call everyday and leaving messages up until the morning of the scheduled class. On November 30, after driving 30 miles I arrived at 8:45 am to find that the business was closed. I assumed the class was at 9:00 am because that was the time posted for other CE classes on the website. I then saw another number on the door of the business to call and left that number a message. The owner Michelle Smith called me back within 5 minutes saying that there was no class. She said that she had gotten my messages (I had left 4 voicemails and 1 email). I asked her first that if she got my messages, then why she didn't reply to my messages telling me the class was canceled? And 2nd, if she knew the class was canceled when I called about payment options on the 26th then why not tell me then instead of telling me to pay? She was rude and said that she would refund my money "WHEN SHE FOUND THE TIME" and then hung up on me! I am furious. I drove 60 miles total costing me more money and I had to hire a baby-sitter who I paid $40 prior to the class.
Decemeber 1st, I decided that I needed the class and would call and hope that the situation could be resolved by just being rescheduled for another class. On December 3rd, I got an email from Michelle that I was confirmed for another class on December 7th. She called one hour before this class to cancel, once again! On December 18th I received an email that the owner was sending out my refund the next day. It is now January 10th and I still HAVEN'T RECEIVED MY REFUND!!! I have called numerous times but one one ever answers the phone.
Rejuve Salon and Spa and Beauty Education and Recourse have horrible business ethics and I do not recommend anyone dealing with such an unprofessional owner. I will be taking legal action to get a refund of ALL expenses paid. I will be leaving this same bad review on every website I can find that Rejuve and BER are on. If this doesn't work, I will go to the courthouse and get my picketing license and picket outside of your business. I have already told many many people about this situation - remember, I am a nail tech and therefor I meet many people who need their hair done.
Michelle, if you would like to handle matters outside of court - please contact me.
Jenna Woodell